At UMAGAN PRIVATE LIMITED, we are committed to ensuring customer satisfaction with our products and services. Please read our refund policy carefully before making any purchases.

We offer refunds under the following circumstances:

1. Defective Products: If the game source code or assets you purchased are defective or not functioning as described, you may request a refund within 7 days of the purchase date. We will verify the issue and provide technical support to resolve it. If the issue cannot be resolved, a full refund will be issued.
2. Non-Delivery of Product: If you do not receive the product or download link within the specified delivery time after payment, you are entitled to a refund. Please contact us at support@umagan.com with proof of purchase.
3. Duplicate Payment: If you mistakenly make a duplicate payment for the same product, please inform us immediately, and we will issue a refund for the duplicate payment.

Please note that the following items are non-refundable:

• Custom Orders: Due to the personalized nature of custom game assets and source codes, custom orders are non-refundable once work has begun, unless the product is defective or not delivered as agreed.
• Change of Mind: We do not offer refunds for purchases due to a change of mind, as digital products are easily accessible upon purchase.
• Improper Use: Refunds will not be provided for issues caused by improper use of the product, unauthorized modifications, or incompatibility with your specific environment.

To request a refund, please follow these steps:

1. Contact us at support@umagan.com within 7 days of your purchase.
2. Provide your order number, proof of payment, and a detailed explanation of the issue you are experiencing.
3. Our team will review your request and respond within 3-5 business days with a resolution.

If your refund request is approved, the refund will be processed within 7 business days and returned to the original payment method used during the purchase. Please note that the time it takes for the funds to appear in your account may vary depending on your financial institution.

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

• Email: support@umagan.com
• Address: 5th Floor, Devi Market, 83, Shyama Prasad Mukherjee Rd, Manoharpukur, Bhowanipore, Kolkata, West Bengal 700026